English
FAQ
We're all about INspirational people with INcredible stories to tell
What is Insight?
Committed to pushing the boundaries of linear and non-linear broadcasting Insights content stretches from Adventure Travel, Inspiring Science & Technology and Extreme sports, all shot in UHD 50fps. The range of original storytelling programming demonstrates the best of Ultra HD and HDR. Read more on insight.tv/about
How to watch?
How can I create an account?
Go to the website insight.tv, click on the "upgrade" button, and follow the steps.
Can I watch all content from anywhere in the world?
Insight.tv is available worldwide, however exceptions apply, some shows are not available in all regions.
Can I access the content from several devices with the same account?
You can watch Insight on all compatible devices, one at a time.
Can I access my account from several devices at the same time?
You can access your account; however, it won't be possible to view content on multiple devices at the same time. You can pause on one device and continue watching on the other device.
How can I watch?
You can watch Insight on:
- the website insight.tv
- on your Android or iOS smartphone and tablet
- You can install the Insight UHD application on Smart TV's*
- You can stream videos via Chromecast*
*A subscription is needed.
Insight is also available at some tv-operators.
View the full list of ways to watch Insight on insight.tv/ways-to-watch
Can I watch UHD on my computer?
Currently UHD is only available on Smart TV's.
What is the minimum advices bandwidth for watching content in HD? And in UHD?
To watch in the best Ultra HD quality, we advise a minimum bandwidth of 25mbps. You are still able to watch our content with a slower connection, but the quality adapts to your internet connection. At 7mbps you can watch HD. We can't guarantee playback of our content if your internet speed gets below 5mbps.
Can I still watch all content if I don't have a UHD device?
Yes, you'll miss out on the impressive quality, but you can watch our content on most compatible devices. Find the details on insight.tv/ways-to-watch
What are the minimum requirements to use insight.tv?
Minimum Windows Requirements:
Use the latest versions of Microsoft Internet Explorer, Microsoft Edge, Mozilla Firefox, Google Chrome and Opera.
2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks
32- and 64-bit (unless noted): Microsoft® Windows® XP SP3 (32-bit), Windows Vista® (32-bit), Windows 7, Windows 8.1 and Windows 10
512MB of RAM (1GB of RAM recommended for netbooks); 128MB of graphics memory
Minimum Mac Requirements:
Use the latest versions of Safari, Mozilla Firefox, Google Chrome, and Opera
Intel Core™ Duo 1.83GHz or faster processor
Mac OS X v10.9, or later
512MB of RAM; 128MB of graphics memory
Minimum Smart Phone / Tablet Requirements:
Google Android version 4.0 and up
Apple iOS 7 and above
My TV, Smartphone, Tablet or computer is not UHD, can I still view content?
Yes, you can.
How can I select another language?
Languages German, Russian and Portuguese will be added soon. You can change this with the pulldown menu and select another language.
How do subscriptions work?
How does the payment work?
You can pay with local debitcards, creditcard and paypal. After signing up you can start watching our content in UHD and without advertising. A subscription is recurring monthly or yearly.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time, you subscription will end at the current payment cycle.
You may elect to cancel your subscription at any time by sending an email to support@insight.tv with a cancellation request.
How much do I need to pay?
You can pay per month and per year. You can find the current prices at insight.tv/subscribe.
Can I access any content for free?
Yes, you can watch the first episode of all shows, and some only HD content for free. But you are limited to smartphones and PC, advertisements will be displayed.
What does a subscription include? / Why do I need to pay? / What are the benefits of subscribing?
If you subscribe to insight.tv you'll get an improved experience: You can watch our content before anyone else, you can watch in on Smart TV's, via Chromecast and we'll remove the advertisements.
How can I subscribe?
Click on the "start your free trial" buttons, and follow the steps.
I need more help!
Sure, not a problem. You can contact our customer support via support@insight.tv
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